Shipping & Returns

Shipping costs in the Peninsula

Shipping to the Peninsula is FREE for all our flowers if the order is over €50.
Shipping costs are €4.75 to the Peninsula (shipping in 3 to 5 business days).

Shipping costs in the Balearic Islands

Shipping in the Balearic Islands is FREE for all our flowers if the order is greater than €65.
Shipping costs in the Balearic Islands are €7.20 (shipping in 4 to 5 business days).
At the moment we do not make shipments to the Canary Islands, Ceuta and Melilla.

Deliveries

We guarantee that you will receive the flowers in 3-5 business days in Peninsula from the moment you receive the order confirmation email.
If your order has already been shipped, it cannot be canceled while it is on its way, and refunds do not apply.

Returns and refunds

Refund for withdrawal:

In accordance with the provisions of article 102 of the Revised Text of the General Law for the Defense of Consumers and Users, the customer has a period of up to fourteen (14) calendar days from receipt of the product to exercise their right. of withdrawal. If the customer decides to exercise this right, all payments received will be refunded, except for shipping costs, which will be €4.75, except for shipments to the Balearic Islands, where they will be €7.20.
It is important to note that returned products must be in normal condition, that is, in their original packaging and without having been used. Before returning the product, the customer must ensure that it is properly protected and sealed to avoid possible damage during transport.
The customer must schedule the return by email hola@floueri.com within a maximum period of 14 days from receipt of the package.
Once the return arrives at Floueri, we have 24 hours to verify the status of the merchandise. Once verification is completed, the refund will be processed, and the customer will receive an email confirmation when the refund is completed. The money will be refunded to the same payment method used and will be available in the customer's account within 2 to 8 business days.

Return for defective product or error:

If the reason for the return is the breakage of the product, the customer has a period of 48 hours to notify it, attaching photographs by email hola@floueri.com. After this period, the refund corresponding to the amount of the product cannot be made. If the product is defective or does not match what was requested, in that case, Floueri will assume the costs of returning and sending a new product.

Once the return arrives at Floueri, we have 24 hours to verify the status of the merchandise. Once verification is completed, the refund will be processed, and the customer will receive an email confirmation when the refund is completed. The money will be refunded to the same payment method used and will be available in the customer's account within 2 to 8 business days.

About your order

Be sure to look at your shopping cart, where you will be able to see all the products in your order.
All flowers come wrapped in paper and protected so that they arrive perfectly at their destination.

Incorrect or incomplete shipments

Please make sure the shipping address is correct. We will not be able to guarantee delivery if this information is incorrect or incomplete.
If we verify that the information provided is not correct, we will contact you to correct them and/or request additional details.
Please note that modifying this information will influence the delivery date.

If you have any other questions, contact us, hola@floueri.com